Cuci 50 Privacy Policy – How We Protect the Personal Data of Malaysian Members

Cuci 50 understands that member trust is our most valuable asset. In today's digital age, the security of personal information is not something to be taken lightly. As Malaysia's leading online betting platform, we take our responsibility to protect your personal data seriously. This Privacy Policy is written in plain, easy-to-understand language — not confusing legal jargon — so every Malaysian member knows exactly how their data is handled by cuci 50.

1Introduction and Scope of Privacy Policy

This Privacy Policy applies to all personal information collected, processed, and stored by Cuci 50 ("we", "the platform") from individuals ("you", "members") who use the Cuci 50 website, mobile app, and all related services. It covers every point of interaction between you and our platform — from your initial account registration and all betting activity and financial transactions, through to every interaction with our customer support team.

Cuci 50 operates within the Malaysian legal framework, specifically the Personal Data Protection Act 2010 (PDPA). We are committed to ensuring that all processing of your personal data is carried out lawfully, fairly, and transparently. The core principles guiding our privacy practices are: collecting only the minimum data necessary, having clear and specific purposes, storing data securely, and responsibly deleting data when it is no longer needed.

2Types of Personal Data We Collect

Cuci 50 collects your personal data across various points of interaction. Below is a full breakdown of the types of data we collect and how they are gathered:

3How We Use Your Personal Data

Cuci 50 uses your personal data only for specific, legitimate purposes. Every use of data has a clear legal basis under Malaysia's PDPA:

• Account Management: Creating and maintaining your member account, including the identity verification (KYC) process and age verification.
• Transaction Processing: Processing deposits via DuitNow, FPX, Touch 'n Go eWallet, GrabPay, Boost, and ShopeePay, as well as withdrawals to your Malaysian bank account.
• Platform Security: Detecting and preventing fraud, money laundering, account abuse, and other suspicious activity.
• Customer Support: Providing you with effective technical assistance and support services.
• Experience Personalisation: Tailoring game recommendations, promotions, and content based on your preferences and playing habits on the platform — for example, suggesting the live baccarat tables or slots you enjoy most.
• Marketing Communications: Sending promotional information, new bonuses and exclusive offers — only if you have consented to receive them during registration or through your account settings.
• Legal Compliance: Meeting reporting obligations to the relevant Malaysian authorities, including the Inland Revenue Board (LHDN) and Financial Intelligence Unit (FIU) for transactions exceeding specified thresholds.
• Platform Improvements: Analysing usage patterns in aggregate (not at an individual level) to improve platform design, speed and overall user experience.

4Sharing & Disclosure of Personal Data

Cuci 50 does not sell, rent, or trade your personal data to any party for their own marketing purposes. However, there are limited situations where we need to share your data with certain parties to ensure the platform operates properly and remains legally compliant:

• Payment Service Providers: Providers such as DuitNow, FPX (Maybank, CIMB), Touch 'n Go eWallet, GrabPay, Boost, and ShopeePay receive the transaction details necessary to process your payments. They are subject to their own privacy policies and PCI DSS standards.
• Identity Verification Services: Recognised third-party KYC providers to verify your identity and age in compliance with legal requirements.
• Regulatory Authority: Where required by Malaysian law, we will disclose information to authorised authorities such as the police, courts or financial regulatory bodies.
• Technical Service Providers: Hosting, cybersecurity, and analytics companies that help us operate the platform — all bound by strict data confidentiality agreements with cuci 50.

5Data Security Measures

Cuci 50 invests seriously in cybersecurity infrastructure to ensure your personal data is always protected. Here are the security layers we have in place:

• Independent security audits are conducted at least twice a year by accredited cybersecurity firms
• Member passwords are stored as one-way hashes that cannot be decrypted by anyone, including cuci 50 staff
• All cuci 50 staff who handle personal data are required to undergo data protection training and sign a confidentiality agreement
• In the event of any data breach affecting your information, we will notify you within 72 hours of detection

6Cookies, Tracking & Similar Technologies

Cuci 50 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. The following are the types of cookies we use:

You can manage or disable cookies through your web browser settings at any time. Please note, however, that disabling essential cookies may affect the login functionality and account security of your Cuci 50 platform experience.

7Your Rights Under Malaysia's PDPA

As a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights in relation to your personal data held by Cuci 50:

8Data Retention and Deletion

Cuci 50 does not retain your personal data longer than necessary. Our retention periods are based on operational requirements and legal obligations:

• Active Account Data: Retained for the duration your account is active and for 6 years after account closure for compliance with Malaysian financial laws.
• Financial Transaction Records: Retained for 7 years from the transaction date in accordance with LHDN reporting requirements and the Malaysian Companies Act.
• Support Communication Logs: Retained for 2 years from the date of last interaction for quality control and dispute resolution purposes.
• Technical & Log Data: System logs and analytics cookie data are automatically deleted after 90 days.
• Marketing Data: Deleted immediately upon withdrawal of your marketing consent.

Once the retention period has lapsed, all your personal data will be securely deleted or permanently anonymised so it can no longer be linked to you. This deletion process is regularly audited to ensure full compliance.

9Changes to This Privacy Policy

Cuci 50 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our data practices, Malaysian law, or relevant technological developments. Each new version of the Privacy Policy will be published on this page with a clear update date.

For significant changes — such as changes to how we use your financial data or sharing your data with new parties — we will notify you directly via your registered email or in-platform notification at least 14 days before the changes take effect. Your continued use of the Cuci 50 platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

10Contact Us — Data Protection Officer

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please reach out to us through the following channels:

• Privacy Email: privacy@cuci50.com (for all personal data enquiries)
• General Customer Support: support@cuci50.com (24 hours a day, 7 days a week)
• Response Time: All privacy enquiries will be addressed within 3–5 business days

If you are not satisfied with our response to your privacy complaint, you have the right to escalate the matter to Malaysia's Personal Data Protection Department (PDPD) under the Ministry of Communications and Digital.

+Why cuci 50's Privacy Policy Is Different from Other Platforms

For most Malaysian players active in the online betting world, data privacy may not be the first thing that comes to mind when choosing a platform. Yet the bitter experiences of players who have dealt with irresponsible platforms — those that sell data to third parties, use personal information for undisclosed purposes, or fail to protect accounts from unauthorised access — make it clear that a solid Privacy Policy matters just as much as attractive bonuses or competitive odds.

At cuci 50, our approach to data privacy starts at the system design stage — not as an afterthought once the platform is built. This means every new platform feature, from the new DuitNow payment system to personalised game recommendation features, is designed with data protection in mind from the ground up. This "privacy by design" approach ensures your privacy is upheld not just on paper, but at every layer of our platform.

One thing we take particular pride in is our transparency around how data is used for personalisation. Many global platforms use user data to power aggressive marketing algorithms without clearly informing their users. At cuci 50, we are upfront about the fact that your gameplay activity data — such as your slot preferences, the live baccarat tables you frequent, or the football leagues you bet on — is used to tailor your experience. And you can turn off this personalisation at any time through your account settings, with no penalties.

On the technical security front, Cuci 50 continuously invests in infrastructure on par with Malaysia's leading financial institutions. Our platform uses the same encryption as Maybank2u and CIMB Clicks — meaning every time you make a RM100 deposit via FPX or withdraw winnings through your Touch 'n Go eWallet, every bit of your transaction data is protected to the highest security standards. Regular security audits by independent firms ensure these standards are consistently maintained and improved over time.

We want to make clear that Cuci 50's Privacy Policy is not a static document written once and forgotten. We review and update it regularly to ensure it always reflects current industry best practices and the latest requirements of Malaysian law. As a Cuci 50 member, you are our partner — and we believe a healthy partnership is built on trust, transparency, and mutual respect for privacy. That is Cuci 50's promise to every member across Malaysia.